Frequently Asked Questions
Everything you need to know about shopping with Gumus
What are your shipping times and costs?
We offer standard shipping which typically takes 3-5 business days. Orders over $50 qualify for free shipping, while orders under $50 incur a flat rate of $4.99.
What is your return policy?
You can return any unused and unopened items within 30 days of purchase for a full refund. Please contact our support team to initiate a return label.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Currently, Gumus ships to addresses within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
How can I contact customer support?
Our customer service team is available via email at support@gumus.com or through our live chat feature on the website from 9 AM to 5 PM EST, Monday through Friday.